Cloud migration and back-office transformation
Cloud migration: We have been advised that DLA Piper will migrate to the cloud next year, and the firm is likely to begin with the implementation of Office 365, having recently upgraded to Windows 10. The choice to host with Microsoft Azure is primarily due to the security of the platform and a protracted response to the cyber-attack the law firm suffered in 2017 that saw several of its core systems go offline for over a week. Earlier in the year the company implemented a more robust security architecture that it will continue to develop to ensure it keeps up with evolving cyber threats and avoids another incident. We predict the business will adopt a cloud-first approach to future IT investment, adopting “as a service” solutions where they add value, as it looks to benefit from the flexibility and agility provided by the cloud.
Back-office restructure: The company recently completed a back-office administration and support restructure, with task delegation and workflow tool BigHand Now, as part of its wider strategy to digitise operations and improve efficiency. While the solution has only been implemented at the firm’s 28 US offices so far, it will look to roll it out across the rest of its global operations in 2019. In April the firm hired an Interim Global IT Director to lead its digital transformation and we expect that it will go to market for further paperless tools, while looking to incorporate tech such as AI and machine learning. We know, for example, that the firm has been exploring doeLEGAL, an AI-powered data analytics tool designed for law firms.
Financial year end: April 30th
IT suppliers: Microsoft, BigHand Now, Mimecast
New appointments this year:
Interim Global IT Director & CIO – Paul Gilford
Head of IT (Services) – Lesley Jackson
Other key contacts:
Head of IT (UK) – David Greene
Director of Innovation – Adam Hembury
Head of Procurement – Ian McMillan