Unified comms and security

A number of projects are in the McDonald's pipeline for 2019, as part of the company’s plans to centralise its estate, improve its resilience and integrate bleeding-edge technology. This will help to establish it as the “restaurant of the future” and engage more effectively with its customers.

Unified comms: The fast food giant has a number of regional UCs already in place and our research has shown that the company will look to consolidate these onto one centralised platform in the new year if the appropriate solution can be identified. This is part of a wider centralisation strategy and the company will be looking to develop its use of Azure cloud services to this end.

Security: While it’s already invested heavily in cyber security over the past couple of years, it will continue to monitor cyber threats as they evolve and invest in the latest protective solutions. We expect the greatest interest here to be in next-gen security and particularly Darktrace.

Customer engagement: The company will be investing in more technology to improve customer engagement. It has implemented tools that streamline interactions, providing new options for paying and ordering remotely, and has launched the new “My McDonald’s” app, which is now available in over 1,100 restaurants across the UK. It is currently exploring geo-fencing, which notifies staff as a customer approaches a restaurant so they can start preparing their meal in advance.

Innovative tech: As part of its long-term digital strategy the company has been exploring AI technology and how it can improve back-end systems and operations, increasing efficiency. It also wants to integrate AI into its cloud architecture for point-of-sale terminals and connecting e-commerce and mobile apps.

New IT Director in place and new VP of Digital

Revenue: £16.91bn

Financial year end: December 31st

IT suppliers: Microsoft, Capgemini, Amazon

New appointments this year:

UK & ROI IT Director – Stefan Beavis

VP of Digital & IT, UK – Marc Cooper

Senior Director Global IT Delivery Digital – Jon Braithwaite

Other key contacts:

Global CIO – Daniel Henry