Investing in benefits to add to its new employee portal

The insurance giant’s UK operations have been shaken up with a raft of decision-maker appointments this year, including a new Head of HR, Head of Talent and Head of Reward & Performance. We expect there to be wide-ranging reviews across the HR function in 2019 as each of these budget-holders look to make a mark in their new role.

Benefits portal: Zurich launched an employee benefits portal last month with Thomsons Online Benefits, enabling staff to access and manage benefits and rewards on their mobile devices. The company is planning to roll out a survey next year to gather feedback on the platform and find out which schemes employees want to be added next. It will be conducting a general benefits review and looking for schemes that appeal to its agile working culture and multigenerational workforce. There will be a particular interest in innovative benefits and next-gen rewards as the firm concentrates on appealing to burgeoning talent. This year it has already introduced new salary sacrifice schemes and is working towards creating a “listening” culture; providing more opportunities for employees to tailor their package to suit their own specific needs.

Wellbeing: The company has also been expanding its wellbeing programme, implementing a 24/7 virtual GP service and a personalised financial education platform. The aim this year has been to utilise technology to help staff manage their physical and financial wellbeing, and we expect the next step to be a similar approach towards mental wellbeing. Additionally the company will need to review its internal comms to ensure that staff are fully engaging with new reward and benefits schemes and wellbeing programmes.

Revenue: £45bn

Number of employees: 55,000

HR providers: Thomsons Online Benefits, LifeWorks, Nudge

New appointments this year:

Head of HR, UK – Steve Collinson

Head of Reward & Performance – Stefanie Foulerton

Head of Talent, UK – Jeanette Harris

Other key contacts

Head of Talent, Learning & Development – Tara Hutton

Head of Pensions & Benefits, UK – Emma Skuse